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Water Sure

Water Sure (Vulnerable Group)

Water Sure can help you if you have a low-income and your water is supplied by a meter. We can help by putting a limit on your charges for water and sewerage services, as long as you meet the following conditions.

1 Your supply is metered;

2 The person who pays the water bill or someone else in your household receives benefit (please see page 3 for a list of which benefits qualify) or tax credit; and

3 There are either:
a) three or more children under the age of 19 living in the household for whom the person receiving the above benefit also claims Child Benefit; or
b) you or someone living in your household has a medical condition that means they use a lot of extra water.

This year, the reduced charges for the Water Sure scheme are: £130.27 for water and £114.00 for sewerage for the period 1 April 2009 – 31 March 2010.

If your current charges are more than this, you may be entitled to pay the reduced charge. Once on the Water Sure scheme, if your actual metered bill is lower than the reduced charge, we will only charge you the lower amount.

How to Apply

1 Fill in the application form and return it to us with the necessary supporting evidence. If you need help with this form, please phone us.

2 The person named on the water bill should sign this form as well as the person who receives benefit or who has a medical condition (if they are not the person named on the water bill).

3 We will try to give you a decision within 10 working days. We will contact you if we need any more information.

4 If your application is not successful we will tell you why.

5 If your application is successful, we will apply the reduced rates to your next bill.

  • Do you need help with the form?

    Call our special helpline 01978 833200 Monday to Friday, 8am to 6pm.

    We can provide this information in large print or different formats if you ask. Please call us for details.