Dee Valley Water is reminding its customers to always check the identity of callers claiming to be from the water company.
This follows reports of individuals knocking on doors in the Rhosllanerchrugog area this week, claiming to be from the company in order to attempt to gain access into the home.
Alexandra Ganley , Customer Support Manager at Dee Valley Water said: “We can’t stress how important it is for customers to check the identity of the person knocking on the door. It doesn’t matter how convincing they look, if they work for us they’ll be carrying an identity card and you can check that they work for us by ringing 01978 833200 between 8am and 6pm Monday to Friday. Outside of these hours, you should call 01978 846946 if you need to check the identity of a caller.
“Rest assured, we’d never try to get access to your home to fix pipes or to fit meters without making an appointment first and, even then, if you have any doubts, just call us to double check.
“Our colleagues fully expect customers to check their identity, either with a card or a call, and they’ll wait while you carry out the necessary checks.
“We also offer a doorstep password scheme where you can apply for a password in advance to make sure that the caller’s definitely from Dee Valley Water when they come to your home.”
Anyone interested in the doorstep password scheme can sign up by calling 01978 833200.
Customers can also be confident knowing that Dee Valley Water would never ask customers to pay for a service on the doorstep or ask for bank details over the telephone.
“If you’re in any doubt, just ring and check,” said Alexandra