It’s usually straightforward to read your meter…
but if you’re unable to, contact Customer Support and we’ll arrange for someone to read it for you.
The face of your meter usually shows five black numbers, three red ones and some small dials. The black figures show the cubic metres of water used and the red ones show litres, tenths and hundredths of a cubic metre.
We ignore the red ones when billing you as we charge on full cubic metres used – but they’re useful if you want to check for leaks or to stay on top of your usage.
If the dials are moving when you’re sure there’s no water being used, there may be a leak on your service pipe.