Billing and financial assistance schemes
Useful information for householders
Water quality and supply information
Outcome delivery incentives (ODIs) – a document which outlines our targeted service outcomes for the regulatory period 2015 – 2020, the setting of which Ofwat believe will drive up performance and protect our customers against service deterioration.
Code of practice for domestic customers – a document which sets out the main services and commitments we provide and where and how to get advice and help.
Guaranteed standards scheme – this document outlines the service standards you should expect.
Code of practice for leakage – this document explains why it is important to reduce the amount of water wasted through leaks and also sets out our responsibilities and yours if a leak is discovered.
Code of practice for collection of unpaid debt – this document explains how we can help if our customers fall behind with their payments.
2016/2017 Scheme of charges – This document explains our charges and policies for the period 1 April 2016 – 31 March 2017. It also includes the sewerage charges we collect on behalf of Dwr Cymru/Welsh Water and United Utilities.
2016/2017 Wholesale charges – This document contains the wholesale elements of our water supply charges.
2017/2018 Wholesale charges – This document contains the wholesale elements of our water supply charges.
2017/2018 Board Assurance Statement (Wholesale Charges)
Improving water quality – Our undertaking to work with landowners to improve the quality of raw water that we treat.
Water Resource Management Plan (WRMP) 2013 – this document sets out our approach to managing our water resources to ensure that this is an adequate supply of water over the next 25 years. The WRMP is reviewed and updated every 5 years.
Drought Plan 2015 – this document sets out our approach to managing our supplies of water to our customers during a drought; the plan will be reviewed and updated every 3 years.
Open Water Market – from April 2017 about 1.2 million eligible business customers (businesses, charities or public sector) mainly in England will be able to choose who supplies their water and wastewater retail services. Retail services include things like water meter reading and customer services. Read more here.
2015/16 Assurance Summary – This document sets out the main activities we have carried out in order to provide assurance for our key financial and non-financial information during 2015/16.
2015/16 Technical Assuror’s Statement – This is a statement from our independent third party assuror who assessed our key non-financial information and assurance activities for 2015/16.
2016/17 Assurance Statement – This document sets out our approach to internal and external assurance activities for our key financial and non-financial information for 2016/17.
2016/17 Draft Assurance Plan – This document is our draft Assurance Plan and sets out our proposed information assurance activities for our key financial and non-financial information for 2016/17. The consultation for this document closes on 31 December 2016.
Careers and job applications
Job application form – all applications for Dee Valley vacancies must be supported by a completed Dee Valley application form.