Direct Debit

Using Direct Debit to pay your household bills has many benefits:

  • It spreads the costs
    Paying your regular bills or business costs by Direct Debit allows you to spread costs over a period that you agree with the organisation you are paying.
  • It’s guaranteed
    Direct Debit payments come with a guarantee so you’re automatically protected by three important safeguards:
  1. An immediate money back guarantee from your bank in the event of an error in the payment of your Direct Debit
  2. Advance notice if the date or amount changes
  3. The right to cancel at any time.
  • It gives you peace of mind
    Direct Debit is one of the safest and most reassuring ways of paying your bills because:
  1. Payments are made automatically, so bills are never forgotten, lost in the post or delayed by postal problems and there’s no risk of late payment charges
  2. Organisations using the Direct Debit scheme have to pass a careful vetting process, and are closely monitored by the banking industry
  3. The Direct Debit Guarantee protects you and your money. It’s offered by all banks and building societies that take part in the scheme.
  4. It saves you time.Modern life is hectic – but Direct Debit helps. It takes away much of the hassle associated with paying bills, and puts an end to queuing at the bank and filling out cheques. You’ll find it easier to stay on top of your bills, and you’ll know exactly how much money is going out each month.

You can change to paying your household bills or regular business payments by Direct Debit by using our handy online form, completing the appropriate Direct Debit form, or by calling us.

Set up a Direct Debit Online

Metered Direct Debit Application Form

Unmetered Direct Debit Application Form

Download a Watersure Application here

What is WaterSure and am I eligible to apply?

There may be health reasons or circumstantial factors that result in your household using more water than average.

The WaterSure tariff caps your water and sewerage charges at the household average.

To qualify for this scheme someone in your household must be in receipt of one of the following state benefits:

  • Council Tax Benefit
  • Housing Benefit
  • Income Support
  • Income Related Employment and Support Allowance
  • Income Based Job Seekers’ Allowance
  • Working Tax Credit
  • Child Tax Credit (unless you only get the family element)
  • Pension Tax Credit, or
  • Universal Credit


Be either responsible for 3 or more children up to the age of 19 who live with you and, if over 16, are in full-time education, or someone in your household is living with one of the following medical conditions:

  • Renal failure requiring dialysis at home, except where the health authority contributes to the water consumed
  • Crohn’s disease
  • Ulcerative colitis
  • Abdominal stomas, requiring treatment at home
  • Desquamation (flaky skin loss)
  • Weeping skin disease (eczema, psoriasis, varicose ulceration)
  • Incontinence, or
  • Any other conditions resulting in significant additional water use.

In addition to which you must be on a metered supply and the water supplied to the premises is not used for watering a garden, other than by hand, or to replenish a pond or swimming pool with a capacity greater than 10,000 litres, you will be entitled to a reduction on both your water and sewerage charges.

How do I apply?

Download a Watersure Application here

or call our Customer Support team on 01978 833200

Apply for our Here2Here Tariff here

What is the Here2Help tariff?

The Here2Help tariff could offer you up to 90% off our average yearly bill. You don’t need to be behind on your bills or on benefits to apply.

The scheme is available to Dee Valley customers who may be finding it difficult or struggling to pay their water bill and need a little extra help.

How does it work?

  • Depending on individual circumstances, customers have the opportunity to receive a reduction between 10-90% off our average yearly bill
  • It is open to all Dee Valley Water customers regardless of age, employment status, if in receipt of benefits or not
  • Eligibility is based on assessment of income and expenditure
  • Customers do not have to be in water arrears to be eligible to apply
  • The scheme lasts 12 months after which customers can reapply
  • Any Citizens Advice office will be able to assist with your income and expenditure.   

To apply please call our Customer Support Team on 01978 833200 or email us at


What is Water Direct?

If you’re on benefits, JobCentre Plus (Department of Works and Pensions) can pay some of your benefit allowance directly to us. Water Direct make sure that those payments don’t exceed a specified proportion of your benefit allowance

Who qualifies?

If your account is in arrears and you receive benefits, you may be eligible for the Water Direct scheme.

How do I apply?

Just email us at:

or call us on: 01978 833200

What is a Payment Plan?

Without a payment plan, you could have a relatively large sum to pay once or twice a year. If you have a water meter, we will bill you in arrears and send you a bill twice a year. If you haven’t got a meter, we will bill you in advance and send you a bill once a year.

A payment plan allows you to choose the payment frequency that suits you best so the cost of your bill is spread more evenly throughout the year.

View payment plans

How do I apply?

Email us at:

Phone us on: 01978 833200