Paying your bill

We want to make paying your bill as convenient as possible, so we have a range of payment options available for you to choose from.

You can use this section to pay your bill online by debit or credit card, set up a Direct Debit and find out more about other ways to pay your bill.

DVW_new_icons-42Problems paying? We are Here2Help. We have a wide range of flexible payment options and income dependent tariffs that could help.

dvw_icons_dark_blue-38Our Here2Give Extra Care scheme is available if you need help to overcome vulnerable circumstances. For example we can provide bills in large print and Braille, and much more. Call us on 01978 833200 to apply.

Secure, fast and available 24 hours a day.

In conjunction with our chosen online payment provider, Santander, you can securely pay your water bill online. In addition to this convenient method of payment, we can offer you a means of storing your card details in a secure environment so that when you come to pay your next water bill you don’t have to retype your card details – secure, convenient and efficient.

Pay Online now!

DVW_new_icons-42 Problems paying? We are Here2Help. We have a wide range of flexible payment options and income dependent tariffs that could help. Read more.

The most convenient way to spread the cost.

You can pay your bill yearly, half-yearly, quarterly, monthly or weekly. Simply fill in the online form, or print a paper Direct Debit application and return it to us here at:

Dee Valley Water, FREEPOST WX60, Packsaddle, Wrexham, LL14 4BR.

Set up a Direct Debit online

Print a Metered Direct Debit form

Print an Unmetered Direct Debit form

DVW_new_icons-42 Problems paying? We are Here2Help. We have a wide range of flexible payment options and income dependent tariffs that could help.

Open 24 hours a day. Call 0330 333 4350 to pay by card.

You will need your credit/debit card and your bill reference number (which is on the front of your bill).

Calls are charged at standard landline rates.

DVW_new_icons-42Problems paying? We are Here2Help. We have a wide range of flexible payment options and income dependent tariffs that could help. Click here to read more.

You will need the following information to pay via your bank’s telephone or internet service.

It is essential that you include your 8 digit Dee Valley Water Bill Reference as the payment reference so we can tell you’ve paid.

Dee Valley Water Sort Code:              40-47-26

Dee Valley Bank Account Number:   91708864

Paying at your bank

This is usually a free service offered at your own bank. You will need to take the payment slip attached to the front of your bill.

Please make your cheque payable to DEE VALLEY WATER plc.

Paying at your Post Office

If you pay your bill at a Post Office, you can do so with cash or cheque. The Post Office will charge you a processing fee. You will need to take the payment slip attached to the front of this bill.

Please make your cheque payable to DEE VALLEY WATER plc.

Dee Valley Water plc, Freepost WX60, Packsaddle, Wrexham, LL14 4BR

Please make your cheque payable to DEE VALLEY WATER plc.

Remember to include the payment slip attached to the front of the bill with your cheque.