The Water Supply (Water Fittings) Regulations and Scottish Water Byelaws play an important role in protecting public health, safeguarding water supplies and promoting the efficient use of water within customers’ premises across the UK.

They set legal requirements for the design, installation, operation and maintenance of plumbing systems, water fittings and water-using appliances. They have a specific purpose to prevent misuse, waste, undue consumption or erroneous measurement of water and, most importantly, to prevent contamination of drinking water.

It may be due to an internal leak or a problem elsewhere.

Check with your neighbours to see if they are suffering from a similar problem. If they are not, then it’s probably a problem with your internal supply. It’s prudent to mention that if it’s a very cold period then the water may have frozen in your pipes

Turn off the water supply at the internal stop tap – normally located in your kitchen. Contact a plumber as soon as possible – you can find a registered plumber at  WaterSafe . Do not touch any wet electrical fittings.

If your neighbours are suffering from the same problem then there may be a problem with our network – go to our live water supply map page for detailed advice

 

White or cloudy water can be caused by air trapped in the supply main. This can happen if the main has been opened to carry out essential maintenance. Your tap water may have white specs or look milky. This should clear within 24 hours

1st – check our live incident map to eliminate maintenance work as the reason behind your problems.

2nd – check your kitchen tap. If this tap produces water then your problem is an internal one.

3rd – Make sure your stop tap is fully open.

4th – check with neighbours.

If having followed all these steps you’re still having problems, contact us.

Turn off the water supply at the internal stop tap – normally located in your kitchen. Contact a plumber as soon as possible – you can find a registered plumber at  WaterSafe . Do not touch any wet electrical fittings.

Unfortunately we are a clean water only supplier. Your sewerage network is managed by either Welsh Water or United Utilities.