Now is the perfect time to wrap up warm and start saving water for summer.

We all take our water supply for granted. But if your home or business suffers a burst pipe this winter, you could be left with no water and a hefty bill to repair the damage to your home. Safeguard your bank balance and water supply by following these simple steps to protect your pipework this winter.

Why not view our handy ‘show me how to…‘ videos for handy tips on lagging your pipes for example…

7 Simple Steps to help you keep the frost at bay and save water this winter.

Here are our top tips to keeping the frost at bay inside and … outside your home this winter.

Stop the draughts.

Cold air from outside freezes pipes inside, so cover those gaps in doors and windows.

Leave heating on low.

When you’re out of the house, it’s more economical than switching off and stops your pipes freezing.

Fix those drips

It’ll drop 3 litres a day of your water use and prevent a trickle freezing your whole system.

Let the warm air flow

In extreme conditions it may be necessary to open the loft hatch to help keep pipes and tanks up there from freezing.

Drain Outdoor Taps

Freezes outside can lead to burst on the inside, so wrap up any outside taps with an outdoor tap jacket. and don’t forget the pipework. Ideally, turn off the valve and drain the pipes to prevent damage.

Watch the Water Meter

If it’s fitted to the outside of your house, check that the pipes leading to and from it are insulated and there are no gaps. Also, insulate the meter cupboard and keep the door firmly shut.

Don’t Forget Your Outbuildings

Check the insulation and isolate water supplies to outside toilets, detached garages and outbuildings. Consider turning off the valve and draining too.


If you have a burst or a leak, a plumber is the best person to call. Find your stop tap, turn it off and then phone your plumber. Visit our Emergencies page to find an approved plumber near you and make a note of their number here.

Frozen pipes cause bursts and leaks, which waste 1,000s of litres of fresh drinking water. And they can cost you £1,000s of pounds to clean up.

Fortunately, there are some simple precautions you can take to keep your pipes and tanks cosy through the colder months. And they’re a lot cheaper than an emergency plumber!

How you can avoid Frozen Pipes

  • Insulate water tanks and lag pipes (lagging material is available from all Builders’ Merchants and good DIY stores).
    Make sure there are no exposed areas and gaps around bends, valves or fittings.
  • Pay special attention to water tanks and pipes in unheated areas like loft spaces and garages, and check insulation in any property likely to be unoccupied for long periods.
  • Fix dripping taps – even a small trickle can result in a frozen pipe.
  • Find your property’s internal stopcock and make sure you can turn it off if necessary. Most stopcocks are fitted under the kitchen sink and close by turning clockwise.
  • Check your boiler has been serviced.
  • Minimise draughts from outside and close doors and windows to unheated parts of the property.
  • Leave the heating on low when you are away and get a friend or neighbour to check the property regularly.
  • If a property is going to be unoccupied for long periods, turn off the water at the stopcock and consider draining down the system so there is no water left in the pipes.
  • Keep a separate supply of drinking water for emergencies.

Dee Valley Water
Wrexham Road
Wrexham LL14 4EH

If you have any water supply problems only please contact
01978 846 946